I aim to work with customers to ensure they become raving fans.
https://www.loom.com/share/a7cecdbd491e4f7fa4a6394c52316539
Entry-level Customer Success and Support
👋 Hi, my name is Neema. I have learned my customer service skills working as a server and manager at a busy brunch spot in Washington DC.
I have also worked in IT as both a helpdesk agent and a network engineer, building computers and network infrastructure for small businesses. Here I learned how to work in a professional environment, solving problems that would arrive for our employees.
More recently, my work in real estate has taught me basics on how to market to the right audience, and listen to the needs of my customers.
I am always looking for ways to optimize and improve. Looking for a role that would help me sharpen these skills. Also looking for feedback on how I can provide value for those I work for.
If you want someone on your team who’s as excited to grow as you are, then we should talk!
What I can do for you:
- Consult customers to better understand their challenges and needs
- Work with customers to ensure they are taken care of.
- Learn new technologies and strategies to optimize my work
- Continuously troubleshoot and optimize your sales funnel
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👇 Below are some of my top projects, tech tools, and experiences on display!
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📜 Projects
💻I created a series of tech tool demonstrations for project management and marketing
🌟 Over one month I taught myself how to use Trello, Mailchimp, HubSpot, and Zapier for project management and marketing.
🛒I made a cart abandonment sequence for an online business
🌟Cart abandonment emails are shown to improve customer conversion, here I made an example of one for an online snack company.
🏡I wrote an FAQ section for a Real Estate website
🌟 I chose a list of commonly asked questions that a new visitor to our website could use to easily find information.
🛠 Tech Stack
Mailchimp
Watch me prove it here.
Zendesk
Watch me prove it here.
LinkedIn Navigator
Watch me prove it here.
Hubspot
Watch me prove it here.
Trello
Watch me prove it here.
Zapier
Watch me prove it here.
🙋♂️Experience